1. General Policy
Due to the nature of digital game account sales, all transactions on ZONIX PREMIUM FREE FIRE STORE are considered final once the account credentials have been successfully handed over to the buyer and access has been confirmed.
2. When a Refund May Apply
- The account details provided do not match what was advertised (e.g., level, items, or skins significantly differ from the listing).
- The account is recovered/reclaimed by a previous owner shortly after handover due to a verification failure on our end.
- Login credentials provided are invalid and cannot be resolved by our support team.
3. When a Refund Will NOT Apply
- The buyer changes their mind after a successful, verified handover.
- The buyer fails to change the password/linked credentials immediately after handover, resulting in account loss.
- The account is banned or restricted by Garena due to the buyer's own actions after purchase.
4. How to Request a Refund
If you believe you are eligible for a refund, contact our Customer Care via WhatsApp within 24 hours of handover with your order details and proof of the issue. Our team will review and respond within a reasonable timeframe.
5. Refund Method
Approved refunds will be processed back to the original payment method (Easypaisa, JazzCash, or Bank Transfer) used for the transaction.
6. Contact Us
For any refund-related questions, reach out to our Customer Care via WhatsApp: 03136869830.
Last updated: August 2026